We provide the rails to move money, and a gateway to FX and crypto markets at scale, for businesses building the future of money.


The world has entered a new era of money and value. The future depends on strong institutional foundations today.


Our vision is to make the world more financially inclusive by providing the foundations for digital businesses to have meaningful social impact.

$ 18,564,484 +


1423 +


$ 7,435,234 +




Our Team
Our team is made up of industry professionals who know exactly how to get your money back in the shortest time-frame.

Our goal here is simple, we will fight for your rights and get your money back from online trading scams, fast. We use highly targeted and strategic methods which allows us to take back control and expose their flaws, making us almost unbeatable. Our years of expertise grant you the highest success rate of 82%.

A few things we’re great at

We Save You Time and Effort

The chargeback guidelines published by Visa and Mastercard are more than 1,000 pages long. We know those documents backwards and forwards and know how to approach crypto firms , so you don’t have to waste your time reading them. 

Personalized Service

We organize your blockchain documentation, prepare an annotated chargeback request, and clarify the chargeback to the crypto vendors and banks using the terminology they understand and the language they speak.

Our CRYPTO Experience

BitChargeBack has worked cordially with more than 700 Cryptocurrencies exchanges and banks worldwide. That reservoir of experience is your guarantee that your case will be presented to your bank professionally and convincingly.

Quick Processing

Crypto Exchange companies impose strict deadlines for submitting cryptocurrencies chargeback requests. There is no way around them. We know how fast the clock is ticking, and we’ll make sure that you won’t miss the train. 

The secret of success

We’ll Tell You the Truth Upfront

If your case does not meet the criteria for a chargeback, we’ll tell you upfront. And if there is a more appropriate or affordable solution available, we’ll tell you what it is beforehand.

What if the Merchant Disagrees?

The merchant may very well object to your chargeback in a written response called a representment. That’s why it’s vital right from the start to proceed with the most appropriate chargeback strategy. We know how to design it so that it fits your case like a glove.

What if the Merchant Disagrees?

The merchant may very well object to your chargeback in a written response called a representment. That’s why it’s vital right from the start to proceed with the most appropriate chargeback strategy. We know how to design it so that it fits your case like a glove.

Our Experience

BitChargeBack is staffed by professionals with extensive financial, legal and regulatory backgrounds and dozens of years of experience. We have made it our business to assist consumers with complex credit card and debit card dispute resolution issues.

Client Testimonials

Don’t take our word for it – here’s what our clients say:

After being seriously scammed by an unlicenced Binary trading manager, given big promises, but losing trades. I thought my savings were lost for ever until contacting Bitchargeback. Charlotte’s great knowledge of the industry and intuitive tactics got most of my money back for which I am very grestful. I would recommend you contact Bitchargeback if you have had a similar experience with these traders, they will get you results. Many Thanks Olivia.

Olivia Jenner

I Lost basically all my savings. Megan at Bitchargeback took my case and was able to recover a significant amount of what I lost. Megan was very professional and helpful during the whole experience, and I got the feeling that she genuinely cares about her clients.I strongly recommend Bitchargeback and Megan if you have been scammed in Cryptocurrency trading or exchange.

Mitchell Hendrix

Charlotte was really great especially because she is an Aussie it made me a little more comfortable at the start. As she began to dissect and work through evidence it felt good to have someone on my side. She is such a lovely and easy to person to talk with such a professional determined approach to getting some of my money back. If these forex companies have made off with your hard earned money then Charlotte at will do her upmost best to get your money back from these criminals.

Julia Jameson

Live Chargebacks – track your chargeback now!

Client Case #:Chargeback Amount:Received in:Chargedback from:DATE IN:COMPENSATION INCLUDED?
17884,351BITCOINCOINBASEDecember 5, 2021
188317,820BANK WIREFXTMDecember 5, 2021
213715,429BITCOINSHAKEPAYDecember 5, 2021
258812,606USDTKRAKENDecember 5, 2021
184218,399CREDIT CARDPLUS500December 5, 2021
311717,564DEBIT CARDMARKETS.COMDecember 5, 2021
120024,365BITCOINBITPANDADecember 5, 2021
189923,384BITCOINCOINBASEDecember 5, 2021
22056,622BITCOINCEX.IODecember 5, 2021

Questions about Working Together

If it is, we’ll tell you upfront and explain why. We do not accept cases that present insurmountable obstacles. With a few questions about your case, we can determine if our services would be of benefit to you. We understand the sensitive issues involved and all conversations are strictly confidential.
That depends on the size of your claim and the complexity of your case. We offer our clients chargeback and wire recall programs for transactions of $5,000 (or the equivalent in other currencies) and above. Both require an up-front fee covering documentation and discussions with your bank and a success fee that we invoice only after you recover your money.
Step #1: Assemble Your Documentation To ensure quick processing of your dispute, you will need to present a convincing case to your bank. Edward Shield will first review all your documentation and prepare the paperwork. You will then be able to submit it to the bank in the most effective way possible. Step #2: Answer the Questions Fully Edward Shield can craft an effective strategy only if we are provided with accurate information. Before we begin, therefore, we will provide you with a questionnaire. Answer the questions as accurately as possible. With your cooperation, we will then prepare the best possible chargeback case for you. Step #3: Respond Quickly You cannot initiate a chargeback forever. There are various deadlines and time frames that are non-negotiable. Keep in mind that the chargeback process can extend over several months. For that reason, it’s in your best interest to file your dispute as quickly as possible after you made the transaction, and thereafter to promptly respond to communication from us or your bank.

Questions about Fund Recovery

Absolutely. Whether you were buying goods or services, if you did not receive what you paid for, and the merchant refuses to make it right, you likely qualify for a chargeback.
Yes it does, but you may have more time than you think, or even more than your bank thinks. The rules governing deadlines are complex and confusing, but we are the experts. It’s very possible that your banker, faced with a chargeback request, will simply assume that 120 days is the final limit. But we know — and are able to explain — that there are many authorized transactions for which the deadline is actually 540 days. Once we’ve taken a look at your case, we will quickly determine if you qualify, and then it’s our job to make sure your banker understands. The rules regarding bank wire recalls are even more complex, but in some cases they may even be possible as much as two years from the transaction date.
Not in the slightest. Banks have dispute departments to handle issues such as these. And assuming you obtain a chargeback, it will be paid not by your bank but by the acquiring bank on the other end of the transaction from funds held in the account of the merchant whose service you have successfully challenged.

Questions about us

BitChargeBack is an British fund recovery firm with a global focus and an international client base throughout North and South America, Europe, Africa, Asia, and Oceania. We maintain an affiliate office in the United Kingdom and a representative office in South Africa. BitChargeBack specializes in complex fund recovery scenarios involving authorized card-not-present transactions.
1.To provide consumers who did not receive the goods or services they contracted with the most effective fund recovery strategies 2.Our motto is “Put your money back in your wallet – where it belongs” 3.Our mission statement is “We bring our expertise in complex payment disputes to the consumer’s side”

Main Office

33 Canada Square


E14 5HQ

United Kingdom

Blockchain Branch

Nile Street, International house


N1 7SR

United kingdom

Aussie Branch

265 Clarendon St

South Melbourne

( In the Clarendon Centere)


North America Branch

131 Queen St

Ottwa, ON

K1P 0A1


Disclaimer: BitChargeBack provides free consultations. Chargeback and other fund recovery programs contracted thereafter are subject to retainers, fees and/or commissions depending on the individual case history and the type of service selected. BitChargeBack does not offer any financial investments or advice.

Copyright 2020 BITCHARGEBACK | All Rights Reserved